These Subscription Terms and Conditions ("Terms") form a binding agreement between GreenDoorAI Ltd, a company incorporated in England and Wales (company number 17077033) with its registered office at 28 Nursery Place, Sevenoaks, England, TN13 2RH ("GreenDoorAI", "we", "us", or "our") and the person or entity that registers an account for, subscribes to, or otherwise uses the GreenDoorAI platform and related services (the "Customer", "you", or "your").
By creating an account, clicking "I agree", or otherwise accessing or using the Service, you accept these Terms. If you are accepting these Terms on behalf of an organisation, you represent and warrant that you have authority to bind that organisation, and references to "you" mean that organisation. If you do not agree to these Terms, do not register for or use the Service.
The short version. You subscribe to GreenDoorAI on a monthly rolling basis through Stripe. You can cancel any time. We do not use your data to train AI models. A human (you or one of your team) must approve every outbound communication. Misuse that endangers our deliverability, or breaches our Acceptable Use Policy, can result in immediate termination without refund.
These Terms apply to every plan offered by GreenDoorAI, including Free, Starter, Pro and Enterprise. They incorporate by reference our Privacy Policy, Cookie Policy, Sub-processor list, and Acceptable Use Policy. Where you separately sign an order form or written agreement with us that conflicts with these Terms, the order form or written agreement prevails for that conflict only.
We will use commercially reasonable efforts to make the Service available. We may modify, add to, or withdraw features at any time, provided that material reductions in core Service functionality affecting paid plans will be communicated in advance through the Service or by email. The Service may be unavailable from time to time for planned maintenance, unscheduled maintenance, security events, or third-party outages.
You must provide accurate registration information and keep it up to date. You are responsible for the security of your account credentials, for activity carried out using them, and for all acts and omissions of your Authorised Users.
The number of Authorised Users you may have at any time is limited by your Plan. Each user account is personal to one individual and may not be shared. Where your Plan provides for multiple seats, you may reassign a seat from one individual to another, but the previous individual must lose access on reassignment.
You must notify us promptly of any suspected unauthorised access to your account by emailing team@greendoorai.com.
Subject to these Terms and your payment of applicable Fees, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable licence during the Subscription Term to allow your Authorised Users to access and use the Service for your internal business purposes only.
You shall not, and shall ensure your Authorised Users do not:
Your use of the Service is governed by the Acceptable Use Policy, which is incorporated by reference. We may suspend or terminate your access immediately, with no cure period and without refund, if we reasonably determine that you or any Authorised User has breached the AUP or that your activity is endangering the integrity, security, or sending reputation of the Service or our infrastructure.
Each Plan provides a defined number of Authorised Users, included Credits per billing period, daily and weekly send caps for outbound channels (email, LinkedIn), and feature entitlements, all as published in the Service.
If you use the Service on a Free plan, the Service is provided "as is" with no service-level commitment. We may rate-limit, suspend, or discontinue the Free tier at any time, with or without notice. Free-tier data may be deleted following an extended period of account inactivity. Our total liability to you arising out of or in connection with your use of the Free tier is capped at GBP 100.
Features identified as "Beta", "Preview", "Experimental", or similar are made available for evaluation, are provided "as is" without warranties or service levels, and may be modified or withdrawn at any time. Use of such features is at your own risk.
Fees are charged in advance through Stripe at the published rate for your Plan. Subscriptions auto-renew at the end of each billing period unless cancelled. You may cancel at any time effective the end of the then-current billing period; we do not provide refunds or pro-rated credits for partial periods, or for unused Credits, except where required by law.
We may change our Fees on at least 60 days' prior notice (by email or through the Service). Fee changes take effect at the start of your next billing period after the notice expires; you may cancel before that date if you do not accept the change.
If a payment fails, we may suspend access until payment is made. Repeated payment failure may lead to termination under clause 24.
All Fees are exclusive of any value added tax, goods and services tax, sales tax, withholding tax, or other similar taxes or duties. GreenDoorAI does not currently collect or remit such taxes. You are solely responsible for determining and paying any taxes that apply to your purchase or use of the Service in your jurisdiction.
As between you and us, you own, and retain all right, title, and interest in, Customer Data. You grant GreenDoorAI a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, and process Customer Data solely as necessary to (a) provide and operate the Service for you, (b) prevent and address security, abuse, or technical issues, and (c) comply with law.
You are responsible for the accuracy, quality, and lawfulness of Customer Data and for your right to provide it to us for processing.
We may generate aggregated and de-identified data from operation of the Service (including from Customer Data) and use it on a perpetual, irrevocable, royalty-free basis to operate, secure, analyse, benchmark, and improve our products and services. Aggregated and de-identified data does not identify you, your Authorised Users, your contacts, or any individual, and we will not attempt to re-identify it.
No AI training on Customer Data. GreenDoorAI does not use Customer Data, connected mailbox content, meeting content, or prospect data — yours or anyone else's — to train any AI model, ours or any third party's. The licence in this clause covers operational analytics and product improvement only; it does not authorise model training on Customer Data.
The Service surfaces Enrichment Data sourced from third-party providers and public sources. Enrichment Data is owned and controlled by GreenDoorAI (and, where applicable, jointly with the originating provider). For Enrichment Data, GreenDoorAI acts as a controller (or, as applicable, joint controller) for the purposes of UK and EU data protection law.
We grant you a non-exclusive, non-transferable, non-sublicensable licence to use Enrichment Data within the Service for your own outreach activities during the Subscription Term. You acquire no ownership of Enrichment Data and may not extract, redistribute, resell, license, or use it to build a competing dataset or service. On termination, your licence to Enrichment Data ends.
Some Service features require you to connect third-party accounts (for example, Google Workspace, Microsoft 365, LinkedIn via the browser extension, or a CRM). When you connect an account you authorise us to access and process the data exposed through that integration as necessary to operate the relevant features.
You represent and warrant that:
The Service uses large language models and other AI systems to generate suggestions, drafts, summaries, and analyses. AI outputs may be inaccurate, incomplete, biased, or otherwise unsuitable. You are responsible for reviewing AI-generated content before relying on it or sending it to a recipient.
Human-in-the-loop is a fixture of the Service. No outbound communication (including emails and LinkedIn messages) is sent without explicit human approval. The Service supports bulk-approve workflows for efficiency at scale; bulk approval, where the human reviews and accepts a set of items in a single action, constitutes human review for the purposes of these Terms. You shall not attempt to circumvent, automate, or bypass the human-approval step.
We do not use the Service to make solely automated decisions producing legal or similarly significant effects on individuals within the meaning of Article 22 UK/EU GDPR.
For Personal Data contained in Customer Data and processed by us on your behalf in providing the Service, the parties acknowledge that you are the Controller and we are the Processor. For Personal Data we process as Controller (including account data, billing data, and Enrichment Data) our Privacy Policy sets out how we process it.
This clause forms our written processing terms under Article 28 UK GDPR. We shall:
A standalone Data Processing Addendum (DPA) incorporating the EU Standard Contractual Clauses and the UK International Data Transfer Addendum is available on request by emailing privacy@greendoorai.com. Where you and we sign a standalone DPA, that DPA supersedes this clause for the matters it covers.
You provide general written authorisation for us to engage the sub-processors listed at /subprocessors.html, which list we may update from time to time. We will provide at least 30 days' advance notice of any addition or replacement of a sub-processor by updating the page and, on request, by email. You may object to a new sub-processor on reasonable data protection grounds within that notice period; if we cannot accommodate your objection, you may terminate your subscription effective on the date the new sub-processor would take effect, with a pro-rated refund of any pre-paid Fees for the unused remainder of the then-current billing period.
Each party shall keep confidential all non-public information of the other party that is identified as confidential or that would reasonably be regarded as confidential. The receiving party may disclose confidential information only to its personnel and advisers who need to know it for the purposes of these Terms and who are bound by confidentiality obligations. The obligations in this clause do not apply to information that is or becomes public other than by breach, was known to the receiving party without restriction before disclosure, is independently developed, or is required to be disclosed by law or court order.
We warrant that the Service will be provided with reasonable care and skill. Except as expressly set out in these Terms, the Service is provided "as is" and we exclude to the fullest extent permitted by law all warranties, conditions, representations, and terms (whether express or implied by statute, common law, or otherwise), including any warranties of satisfactory quality, fitness for a particular purpose, non-infringement, accuracy of AI outputs, or uninterrupted or error-free operation.
Nothing in these Terms limits or excludes either party's liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession); or (d) any other liability that cannot be limited or excluded by applicable law.
Subject to the preceding paragraph, neither party is liable to the other, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any: (i) loss of profits; (ii) loss of sales, business, or revenue; (iii) loss or corruption of data (other than our breach of clause 18); (iv) loss of anticipated savings; (v) loss of goodwill; or (vi) any indirect or consequential loss, arising out of or in connection with these Terms.
Subject to the first paragraph of this clause, the total aggregate liability of each party arising out of or in connection with these Terms is capped at the total Fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim. For Free-tier use, the cap in clause 9 (GBP 100) applies instead.
Our indemnity. We shall indemnify you against direct losses, damages, and reasonable legal fees arising from any third-party claim that your authorised use of the Service in accordance with these Terms infringes that third party's intellectual property rights, provided that you (a) notify us promptly, (b) give us sole control of the defence and any settlement, and (c) reasonably cooperate. If the Service becomes, or in our reasonable opinion is likely to become, the subject of such a claim, we may at our option modify the Service to make it non-infringing, obtain a licence allowing continued use, or terminate the affected functionality and refund any pre-paid unused Fees. This is your sole and exclusive remedy for IP infringement by the Service.
Your indemnity. You shall indemnify us against losses, damages, and reasonable legal fees arising from any third-party claim relating to: (a) Customer Data, including any allegation that Customer Data infringes a third party's rights or violates applicable law; (b) your or your Authorised Users' breach of the AUP; (c) your breach of the warranties in clause 16 (connected accounts); or (d) your use of the Service in breach of these Terms or applicable law.
Your subscription begins when you create your account or upgrade your Plan and continues on a monthly rolling basis (or, where you have purchased an annual Plan, for the annual term) and auto-renews until cancelled.
You may cancel your subscription at any time through the Service. Cancellation takes effect at the end of the then-current billing period.
Either party may terminate these Terms with immediate effect by written notice if the other party:
We may also terminate or suspend your access immediately, without a cure period and without refund, if: (a) you breach the AUP; (b) your activity endangers the integrity, security, or sending reputation of the Service or our infrastructure (including by harming our shared sending domain's deliverability); (c) you fail to pay Fees and the failure is not cured within 14 days of written notice; or (d) we are required to do so by law.
On termination or expiry of these Terms:
Termination does not affect any rights or remedies that have accrued up to the date of termination.
Neither party is liable for any delay or failure to perform its obligations (other than payment obligations) caused by an event beyond its reasonable control, including acts of God, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, governmental action, labour dispute, internet or telecommunications failure, denial-of-service attack, or failure of upstream providers. If the event continues for more than 60 days, either party may terminate these Terms by written notice.
We may amend these Terms from time to time. For material changes affecting paid Plans, we will give at least 30 days' notice through the Service or by email before the change takes effect. Your continued use of the Service after the effective date of a change constitutes acceptance of the amended Terms. If you do not accept a change, your sole remedy is to cancel before the change takes effect.
These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.